FAQ
An overview of the questions that came up from customers in the past.
If your question is not answered here, please feel free to contact us!
What cashmere products do you manufacture?
Knitwear: sweaters, turtlenecks, hoodies, ponchos, zippered hoodies, vests, t-shirts, sweatpants, bathrobes, leggings, dresses, skirts, cardigans, rompers
Woven fabric: shawls, scarves, blankets (all three can also be knitted)
Where are the cashmere products made?
All of our products are manufactured in Inner Mongolia, China
Where do you sell your goods?
All over Europe
Is there a minimum order quantity?
No, but we sell our goods only in the B2B market, to wholesalers and retailers.
I want to launch my own brand collection, can you help me with that?
We receive many requests for custom designs and are happy to help with our expertise.
Can we discuss my project in person?
We will be happy to do so, but please contact us first to see how we can most effectively help you.
What is your shipping policy?
We offer worldwide shipping and use reliable shipping services to ensure that your order arrives on time and in good condition. Shipping fees are calculated based on the weight and destination of your order.
How can I place an order?
You can place an order by contacting us via email or phone. We’ll work with you to understand your needs and provide a quote for your order.
What is your return policy?
We accept returns for products that are defective or damaged in transit. Please contact us within 7 days of receiving your order if you need to make a return. We’ll work with you to provide a replacement or refund.
What is the lead time for manufacturing and delivering my order?
Lead times vary depending on the specific product and order quantity. Please contact us with your order details and we can provide an estimate of the lead time.
Can you provide samples before I place a large order?
Yes, we can provide samples for a fee. Please contact us for more details.
Do you offer different grades of cashmere for different price points?
Yes, we offer a range of cashmere grades to fit different price points. Our sales team can work with you to find a product that fits your budget.
Do you have any sustainability or ethical practices in place for your manufacturing process?
Yes, we are committed to sustainable and ethical practices in our manufacturing process. We work with suppliers who share our values and prioritize responsible sourcing and production methods.
Can you help with the design and development process for my custom order?
Yes, we offer design and development services for custom orders. Our team can work with you to create a product that meets your specific needs and requirements.
Do you offer any discounts for bulk orders or repeat customers?
Yes, we offer discounts for bulk orders and for repeat customers. Please contact us for more information.
What is your policy on intellectual property rights for custom designs?
We respect intellectual property rights and will not reproduce any custom designs without permission from the original owner. Please contact us to discuss your specific design needs.
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